Who do I call to confirm my dates/schedule?
Call our toll-free number and dial "1" which will put you directly into the scheduling office or email
Scheduling@DavisStudio.com.
Can I request certain photographers?
Most definitely. We will try our best to accommodate any special requests.
How many photographers will I need?
Each school grade requires a different amount of time per student. For your
specific school, please call our scheduling office and they will be happy to
assist you.
I did not receive any picture day materials - who do I call?
Picture day materials are always sent in advance. If you notice that your
picture day is only several days away and you have not received anything, please
call our office immediately. Ask for the scheduling office.
I need the camera cards/portrait packages sorted in a special order - what do I do?
Davis Studio can sort any way you want; as long as we are provided this
information in the ASCII file prior to the photography shoot.
CUSTOMER SERVICE FOR PARENTS
Picture Day Questions
When is picture day?
Refer to the Davis Studio flyer sent home or call our toll-free number; we
cannot tell you the exact time of day - that is up to the school to schedule.
What if my child forgets his/her money?
Call our toll-free number within 24 hours of the picture day to place the order by credit card.
Can I order just an “add-on”?
No. Add-on prices only apply to those customers ordering a package. If you would
like to order just an add-on, please use the “Create Your Own” price.
Portrait Package Questions
When will the pictures arrive?
Between 4-6 weeks after picture day.
What if I want to reorder?
Refer to our reorder sheet inside your portrait package envelope. If you do not have access to
this sheet, then call our toll-free number.
What do I do if my portrait order is not correct?
Refer to the enclosed reorder sheet to see what you ordered. If the contents do
not match the order, please call our toll-free number and we will be glad to
assist you.
What if I did not get my pictures?
Call our toll-free number and dial "2" for customer service.
